Your data. Treated with care.

1. Information we collect

The information we collect depends on how you use AVES Learning and our website. It may include:

• Account information: name, phone number, email address, user/account ID and profile details.
• Learning information: class or batch information, attendance, session activity, progress and related records.
• User content: photographs, videos, artworks, practice recordings, comments and other content you choose to upload.
• Location information: location information when a feature such as batch discovery or location-based learning requires it and you grant the relevant permission.
• Website and technical information: IP address, browser/device information, usage information, diagnostic information and error logs where collected.
• Enquiry information: details you submit through forms such as batch-finder or contact forms, including your phone number, name and location where provided.

2. How we use your information

We use information for purposes connected with operating and improving AVES, including:

• creating and managing accounts;
• authenticating users and protecting accounts;
• organising classes, batches, attendance and learning activity;
• supporting student portfolios and community features;
• helping users discover or enquire about relevant learning opportunities;
• sending service-related communications and verification messages;
• providing support and responding to enquiries;
• maintaining security, preventing misuse and troubleshooting technical problems; and
• understanding and improving application performance and user experience.

We do not sell or rent your personal information.

3. Your creative work and public profiles

AVES supports student portfolios and community discovery. When you choose to publish an artwork, video, article or profile publicly, that content may be visible to other visitors or users of the relevant AVES feature.

Please only upload content that you have the right to share. For children or other people appearing in uploaded content, parents, guardians or account holders should use appropriate care and permissions.

4. WhatsApp OTP and account login

AVES now supports WhatsApp-based one-time-password login for supported web and app experiences. When you request an OTP, your phone number is used to identify the account and deliver the verification code through the WhatsApp messaging service.

OTP codes are temporary verification credentials. We use them for authentication and security rather than as a permanent password.

WhatsApp and its related services are operated by third parties and are subject to their own terms and privacy practices.

5. App permissions and location

Depending on the features you use, AVES Learning may request access to device capabilities such as:

• Camera / photos / videos: to capture or upload creative work when you choose to do so.
• Files or media: to let you select content for upload.
• Location: to support features that depend on where a learner is located, such as discovering nearby learning opportunities. You can manage device permissions through your operating-system settings.

Permissions are requested for relevant functionality and are not intended to give AVES unrestricted access to unrelated information on your device.

6. Sharing and third-party services

We may use service providers and platform services to operate AVES, deliver communications, provide hosting or infrastructure, process diagnostics, support analytics, or enable application functionality.

Depending on the feature and platform, these may include services from providers such as WhatsApp/Meta, Google services, Firebase and Apple or Google platform services. Their handling of information is governed by their respective policies.

We do not sell personal information to advertisers or data brokers. Information may be disclosed when reasonably necessary to provide the service, protect users and the platform, comply with law, or respond to a lawful request.

7. Children and family accounts

AVES Learning is an educational service that may be used by children and young learners. Parents or guardians should supervise a child's use of the service and provide or manage consent where required.

We do not intentionally ask children to provide more personal information than is reasonably necessary for the learning service. If you believe a child has provided information in a way that was not appropriate or authorised, please contact us so we can review the situation.

8. Your choices and requests

Depending on the information and the circumstances, you may contact us to request access to, correction of, or deletion of personal information associated with your account. You can also manage many device permissions through your phone or browser settings.

Some records may need to be retained where required for legitimate operational, security, legal or financial purposes.

9. Security and retention

We use reasonable technical and organisational safeguards designed to protect information from unauthorised access, alteration, disclosure or destruction.

No internet transmission or electronic storage system can be guaranteed to be completely secure. We retain information for as long as reasonably necessary for the purpose for which it was collected, to operate the service, resolve disputes, maintain security, or meet legal and operational requirements.

10. Cookies and website technologies

The website may use essential session technologies and, where enabled, cookies or similar technologies to support functionality, security and service improvement. You can control cookies through your browser settings, although disabling some cookies may affect website functionality.

11. Changes to this policy

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will be published on this page with its updated date.

12. Contact AVES